100% Authentic Products & Money Back Guarantee

We are the official authorized supplier of TPE/silicone sex dolls and cooperate with many famous brand sex doll manufacturers such as WM, Starymary, JX, and so on. All branded sex dolls you buy on sexdollsshow.com are 100% authentic sex dolls, and all sex dolls are made with high-quality materials, 100% non-toxic, medical-grade quality guaranteed. We made every detail, like nails and eyelashes, as realistic as possible, just to give you the best experience.
We have obtained authorization certificates from several TDF-approved manufacturers. Some manufacturers do not provide certificates but can track all orders from the original manufacturer. No fakes here! Therefore, we are confident to offer a full money-back guarantee on all orders.


If you received the doll with an error in your order (defective or missing), please contact us and we will promptly provide you with a replacement or refund. Until then, please read and understand our refund process:

 

How does the money-back guarantee work?


We recommend that you take an unboxing video when you receive the doll, including the appearance of the box and the process of taking the doll out. If necessary, it is recommended that you bring clean gloves to unpack the box so as not to stain the skin of the doll. Please note that you must inspect it as soon as you receive it - from head to toe, please do not use your doll until the inspection is complete.

If you notice any problems or signs of damage with your doll, please report it to us immediately using our contact form.

When submitting a problem report, please describe the exact problem in as much detail as possible, and include any clear photos or videos so we can better resolve the issue for you.

 

What's not covered by the money-back guarantee?


-Skin - Very minor skin imperfections and minor changes in the skin surface (such as injection sites and mold seam lines) caused by the manufacturing process are not considered defects and are not covered by our money-back guarantee. We like to think of these as "birthmarks" that make your doll unique.
-Finger and Toe Nails - Nails on dolls occasionally loosen during shipping. If they come loose, simply remove them and reapply with nail glue as instructed in our cleaning and care guide.
-Eyelashes - The protective eye mask on the doll's face may cause the eyelashes to fall out, if this problem occurs, you can use our eyelashes and nail glue to reapply, if you have any operational problems, please feel free to contact us.
-Makeup Differences - Each doll is handcrafted, including semi-permanent makeup. Therefore, each doll is slightly unique, so there will be subtle differences. We will provide you with your doll photo before shipment, if there is any dissatisfaction with the makeup, we will re-edit it for you. In addition, you can also remove the doll's makeup after receiving her and make it to your liking.
-Used Dolls – Used dolls are not eligible, but we are willing to address issues and help in any way we can.
-User Damage - When a doll receives damage, we review the doll and use all information provided to assess the source of the damage. We do not cover any suspicious and user-induced damages. Therefore, please be careful when using the doll.
-Custom Dolls – Orders with custom options added will not be canceled/refunded. Make sure the shipping information you provide is correct. Orders returned to us as undeliverable will be subject to a non-refundable 20% processing fee.

 

DO NOT FILE A CLAIM WITH YOUR PAYMENT CARD OR RETURN THE PACKAGE DIRECTLY. If you want to cancel your order or return your package, send us an email to talk things over. The shipping address on the package box is not available for returning made-to-order and in-stock orders. Please make sure the doll is brand new and has never been used or washed before you return it to us.

 

Please read Return Policy.